The Wavy Hair Styling Kit

Hiya Keli,

Thank you for sharing your feedback - we're truly sorry to hear that our Curly Hair Styling Kit didn't deliver the results you were hoping for.

While we're glad to hear you found one of the products in the kit to be a favourite, we understand how frustrating it can be when the overall experience isn't what you expected. Our styling products are designed to enhance natural curl patterns and reduce frizz, but every curl type is different, and sometimes a bit of trial and error is needed - especially when it comes to the amount used and how the products are layered.

Crunchiness can often happen when a gel creates a cast, which can be gently scrunched out once dry to reveal softer, more defined curls. However, if you've already tried that and it still didn't feel right for your hair, we completely understand your decision not to continue using the full kit.

We'd be happy to offer some tailored tips to help you get the most from the products you've purchased. If you'd like to explore that or take advantage of our 30-day curl satisfaction guarantee, please don't hesitate to get in touch with our team directly - we're always here to help.

Love,
Team Flora & Curl

Hiya Barbara,

Thank you so much for taking the time to share your feedback with us.

We're really sorry to hear that your order arrived without any usage instructions - that definitely shouldn't have been the case. Our team usually includes a postcard with all orders that provides a quick-start guide on how to use the products together, and we apologise if this was missing from your order.

To make things easier, we also have a usage guide available on each of our product pages, so customers can quickly reference how best to apply their products. That said, we completely understand how frustrating it can be to feel unsure about what goes where - so thank you again for flagging this.

Here's a basic guide to using your Curly Styling Kit:
1. Sweet Hibiscus Curl Activating Lotion: Apply to soaking wet or damp hair as your first step after cleansing and conditioning. It helps hydrate and encourage curl formation.
2. Sweet Hibiscus Curl Defining Gel: Apply next to help lock in curl definition and hold.
3. Sweet Hibiscus Curl Volumizing Foam: Use as your final step to boost volume and shape without weighing hair down.

Scrunch the products into your hair in sections, using upward motions, and air-dry or diffuse as preferred. One fully dry, scrunch out your gel cast with dry hands or a light oil to reveal soft, defined curls.

If you'd like more tailored tips based on your curl type and texture, we'd be more than happy to help - just drop us a message with some details about your hair.

Thanks again for your honest feedback. We're always looking to improve and truly appreciate your input.

Love,
Team Flora & Curl