Shipping and Returns

All orders placed before 1pm will be shipped the same day. During busy periods it may take longer to process your order.

United Kingdom

We are happy to provide free delivery on all orders over £20 or normally £2.95. Please allow 3-5 working days for delivery. Can't wait to get your hands on our products? Place the order before 12pm for £6.99 to receive it the next working day.

Rest of Europe

We offer subsidised international shipping rates. We offer a subsidised standard rate of £6.99 on all orders (or £9.99 for tracked shipping). We offer free standard shipping on orders over £50. Please allow 5-15 business days for delivery.

Rest of the world

Shipping starts from £14.99 - £20 with inclusive tracking. Please allow 5-25 business days for delivery. Global shipping is free with orders over £99 so order with a friend!
 

F.A.Q

What happens after my order?
Upon placement of your order, you will receive an order confirmation email to review your details. We aim to process your order within 1-2 working days. You will receive a shipping confirmation email once your order has been shipped. Orders are processed for shipping on working days (Monday - Friday excluding UK public holidays). Estimated delivery times commence from the date of shipping and delivery times remain at the responsibility of the courier.

How do I return an item?
We are confident that you will be delighted with your purchase, but should you wish to return an item for a refund or an exchange, then simply return it to us within 30 days. To be eligible for an exchange or refund, items returned must be in the original condition that the customer received them. This includes ensuring that all labels or seals are affixed and intact and that products are unused and unopened.

To initiate a return, please forward your receipt or proof of purchase to hello@floracurl.com. We will advise you of the next steps.

Please note that refunds will be processed minus the cost of shipping, unless the goods arrived to you damaged, faulty or incorrectly.

If you wish to return a product that was purchased anywhere other than floracurl.co.uk, please reference that specific retailers return policy for instructions on how to do so. 

Where is my order?
We aim to process your order for shipment within 1-2 working days. You will receive order and shipping confirmation emails. If you're in the UK, orders usually arrive in 3-5 working days. If you're in the rest of Europe, USA and Canada, orders usually arrive within 15 working days. For orders going to the rest of the world, please allow up to 25 working days.

Most items arrive within the estimated delivery times stated above. If you have not received your item in the usual time, don't worry as delays do occasionally occur. However, if you have not received your item within 7 working days for the UK, 25 working days for Europe, USA or Canada and 30 working days for rest of world, please email us and we will investigate with the courier.

What happens if I miss a delivery?
If you miss the delivery a card will be left by the courier and they will attempt to deliver the next working day up to 3 times. For products returned to us by the courier, due to failure to collect/receive the parcel or due to an incorrect or non-existing delivery address, it can take anytime up to 3 weeks for the courier to return the parcel to us as a result of non-delivery. Once received, a refund of the goods minus the original cost of shipping will be issued. Alternatively, it can be re-shipped at a shipping cost.

Do you ship internationally?
Yes, we ship from the U.K. to the U.S., Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Estonia, Denmark, Dubai, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Nigeria, Poland, Portugal, Singapore, South Korea, Spain, Serbia, Sweden, Switzerland, Turkey. Please update the check out page with your address for shipping rates. If your country is not listed please do contact us. Alternatively, have a look at our International Retailers.

Buyers are responsible for any customs charges related to shipments if they apply. Please note that once your order has left for shipping and is in the hands of the postal courier, Flora & Curl cannot be held responsible for issues that may occur during shipping including delays.

We process all orders in GBP £. While the content of your cart may be displayed in your native currency ($/€ etc), you will checkout using GBP £ at the most current exchange rate.

If you have any other questions related to shipping, please contact us at hello@floracurl.com

★ REVIEWS

Let Customers Speak For Us

594 reviews
83%
(492)
10%
(57)
4%
(25)
2%
(11)
2%
(9)
Would you recommend it to a friend?: Yes
How long have you been natural for?: 0-1 Year
Mini kit

I really love the leavein. My hair feels so soft but i still have the volume. I love the mist. I love the oil. I am really in love with the smell of all products. I also recieved a mini butter. The first time i used it my hair looks very good. Second and third time it didnt. Maybe i buy it because the product gives a lot of volume and soft hair. I like that combo! Maybe i need to use less or a different way. I also like it because i dont need a gel on top.
The clay i only use it one time en the shampoo i didnt use yet. But so far i like the clay to.

The packaging is soooo cute.

Would you recommend it to a friend?: Yes
How long have you been natural for?: 5+ Years
Moisture discovery kit

So very pleased with this purchase, the perfume is amazing, and the results are excellent .

Would you recommend it to a friend?: Yes
How long have you been natural for?: 0-1 Year
Mystical Mist

The hair mist is one of the best products i have tried, it makes my hair moist and super soft in the mornings when it is dry from the whole night

Would you recommend it to a friend?: Yes
How long have you been natural for?: 0-1 Year

I used this for my daughter's naturally curly hair, but also on my hair, which was chemically processed but now going back to my natural state. The product was immediately moisturising and hydrating, but without leaving a residue in the hair. Works well to protect the hair from heat styling as well, and smells wonderful.

Would you recommend it to a friend?: Yes
How long have you been natural for?: 0-1 Year
Delicious

So far so good. Used these products when i had my first curly cut. Purchased the travel bag to see if i liked them and i will be buying the full range when payday comes around. Love how easy the leave in conditioner is for my busy life.