Shipping & Returns

Shipping & Returns

United Kingdom

The following delivery options are available:

Royal Mail - £3.50 or complementary shipping on orders over £50 (2-3 working days)

Royal Mail - £4.95 (1-2 working days)

Parcelforce - £6.95 (next working day)

For any orders with items on pre-order, your order will be shipped in approximately 6-weeks.

Shipping & Returns


We provide subsidised international shipping rates. Flat rate shipping starts from €5.95 or free when you spend over €60. Go to checkout to view the localised rates to your destination. Please allow 10-15 working days for delivery. 

We ship all standard orders within the EU below €150 with the duties prepaid, so you can get your order right to your door with no customs delays or extra fees.

For any orders with items on pre-order, your order will be shipped in approximately 6-weeks.

Shipping & Returns

Rest of the World

Go to checkout to view the localised rates to your destination. Please allow 10-25 working days for delivery.

For any orders with items on pre-order, your order will be shipped in approximately 6-weeks.

Frequently Asked Questions

  • What happens after my order?

      Upon the placement of your order, you will receive an order confirmation e-mail. We aim to process your order for shipping within 1-2 working days.

      You will receive a shipping confirmation e-mail once your order has been shipped, with tracking information included. 

      Orders are processed for shipping on working days (Monday - Friday and excluding U.K. public holidays). 

      Estimated delivery times commence from the date of shipping and delivery times remain at the responsibility of the courier.

  • Where is my order?

      We can’t wait for you to get your hands on the products! We aim to process your order for shipment within 1-2 working days. Upon the shipment of your order, you will receive a shipping confirmation e-mail which includes a link to track your order.

      If you are based in the UK, your order will usually arrive in 3-5 business days. Orders destined for the rest of Europe usually arrive within 15 business days. For orders going to the rest of the world, please allow up to 25 business days.

      Most items arrive within the estimated delivery times stated above. If you have not received your item in the usual time, don’t worry as delays do occasionally occur. However you can please e-mail us and we will investigate with the courier.

  • Can I return an item?

      We are confident that you will be delighted with your purchase, but should you wish to return an item for a refund, we are happy to help.

      Love it, or your money back!

      All orders are backed by our 30-Day Curl Satisfaction Guarantee. If you don't love your purchase in the first 30 days after receiving it, we will issue you a refund, no questions asked.

      We are confident in the results of our products and stand behind them - and we want you to be satisfied.

      We understand that discovering the right products and application can take some time. Therefore, we are always here on hand to support our customers. Should you need any advice or questions about the best way to get your desired results, please e-mail us at any time at We are ready to teach, guide and provide support with our products.

  • How do I return an item?

      You must e-mail us within 30 days of receiving your order.

      To initiate a return, simply forward your order confirmation e-mail or proof of purchase, with your reason for return to We will advise you of the next steps.

      If you wish to return a product that was purchased anywhere other than, please reference that specific retailer’s return policy for instructions on how to do so.

  • My product arrived damaged. What do I do?

      Sorry to hear that your product arrived damaged. We apologise for the inconvenience caused as we want you to receive your products and use them. We try our best to provide an exceptional service, however some factors such as rough shipping and handling by the courier are outside of our control, and issues like this can happen.

      If your order was placed through, please contact us at with your order number, picture(s) and description of the damage. We will advise you of the next steps.

      Upon our confirmation of the damage, at your choice, you will receive a replacement or a full refund to your original method of payment.

  • What happens if I miss a delivery?

      If you miss the delivery a card will be left by the courier and they will attempt to deliver the next business day up to 3 times.

      For products returned to us by the courier, due to failure to collect/receive the parcel or due to an incorrect or non-existing delivery address, it can take any time up to 3 weeks for the courier to return the parcel to us as a result of non-delivery. Once received, a refund of the goods minus the original cost of shippingwill be issued to you. 

      Alternatively, your order can be re-shipped at a shipping cost.

  • Do you ship to my country?

      We currently ship from the U.K. to Australia, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Jersey, Ireland, Isle Of Man, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Arab Emirates. Please update the check out page with your address for shipping rates.

      If you would like to ship to the Americas, you can switch to our website through the drop-down menu at the bottom of the page.

      We ship all standard orders within the EU below €150 with the duties prepaid, so you can get your order right to your door with no customs delays or extra fees.

      Please note that buyers are responsible for any customs charges related to shipments, if they apply.

      Please note that once your order has left for shipping and is in the hands of the postal courier, Flora & Curl cannot be held responsible for issues that may occur during shipping including delays. 

  • I have more questions. How do I get in touch?

      If you have any other questions related to shipping and returns, please contact us at

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