Hi there,
Thank you for taking the time to share your feedback, and we're so sorry to hear that the Curl Activating Lotion wasn't the right fit for your hair.
We completely understand how disappointing it is when a new product doesn't deliver the results you were hoping for, especially when you've had such a positive experience with our Curl Defining Gel and Curl Volumizing Foam over the years.
We generally recommend taking a 'less is more' approach when using our products and building up the product gradually if needed, as using too much can sometimes leave finer or easily weighed-down hair feeling flat. That said, we appreciate that every head of hair is unique, and sometimes a product simply isn't the right match.
If you'd like, we'd be more than happy to help troubleshoot your routine and share some personalised application tips to see if we can improve your results. Alternatively, if you're within the terms of our 30-Day Curl Satisfaction Guarantee, we'd be happy to help with a return.
Please feel free to get in touch with us at hello@floracurl.co.uk and our team will be happy to assist.
Love,
Team Flora & Curl