Hiya Chloé,
Thank you for sharing your experience with our Coconut Mint Scalp Refresh Pre-Shampoo Oil - we're really sorry to hear that the results didn't meet your expectations.
This product is designed to be used before shampooing as a scalp treatment rather than in conjunction with the shampoo itself. It's best applied directly to the scalp and massaged in, then left on for around 10-15 minutes before rinsing and following up with shampoo (for a single or double-cleanse depending on your preference). Using it at the same time as shampoo or not rinsing thoroughly enough may cause the hair to feel weighed down.
We completely understand your frustration, especially as this product is part of our clarifying range. If you'd like, we'd be more than happy to guide you through a routine that helps balance and refresh your scalp without leaving a heavy feel.
Please feel free to reach out to our team at hello@floracurl.com if you'd like tailored advice.
Love,
Team Flora & Curl