Hiya Lia,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience with our Rose Water Cream Shampoo wasn’t what you expected. We completely understand how frustrating it can be when a product doesn’t work well for your hair, especially when you’re taking care of fine curls.
Our products are formulated to work with a range of curl patterns and textures, but we know that everyone’s hair is unique, and sometimes a particular formula may not suit certain hair types or conditions. For fine hair, some customers find that using a small amount of shampoo focused on the scalp, followed by a generous application of conditioner or mask, can help reduce tangling and maintain softness.
We also offer a 30-day Curl Satisfaction guarantee, so if you’d like, we’d be happy to discuss a return for your order. Please don’t hesitate to reach out to our Customer Care team, as we’d love the chance to help find a routine or products that work better for your curls.
Thank you again for your honest feedback - it really helps us continue to improve.
Love,
Team Flora & Curl